Local Growth Department Service Agreement

1. Agreement and Order

This Agreement is between Local Growth Department (“LGD”) and the customer identified in the order form, proposal, checkout page, or invoice (“Client”). That document is the “Order.” The Agreement starts when the Client signs, checks the acceptance box and pays, or otherwise accepts electronically.

The Order must identify the selected services, price, setup fee, add-ons, promo discount, taxes, billing date, start date, approved outside-cost budget, and any special terms. The Order, this Agreement, and the linked policies are the full deal. If they conflict, a signed special term in the Order controls, then this Agreement, then the policies.

2. Services and changes

LGD will provide the services listed in the Order. Services may include websites, local search and listings, social media, reputation support, CRM or automation, advertising support, creative work, dashboard reporting, direct mail, jingle or audio work, and related add-ons.

LGD will explain when a requested change affects price, timing, or scope. Extra work starts only after written approval, which may be given by email, dashboard message, text message, or a new Order.

Jingle and audio options

• Custom Business Jingle — $299 one time: About 15–30 seconds, business name or slogan, and one revision.
• Jingle + 30-Second Audio Ad — $499 one time: An original jingle plus a complete 30-second commercial script, voice, and music mix, subject to the Order.
• Premium Jingle Campaign — starting at $799: Longer production, added versions or edits, social/radio-ready cuts, and the usage package stated in the Order.

Voice talent, paid music libraries, media or radio placement, ad spend, rush work, and special licenses are outside costs unless the Order clearly includes them.

3. Prices, promo codes, taxes, and outside costs

The Client will pay the prices in the Order. Setup and one-time fees are due when ordered unless the Order says otherwise. Monthly fees are billed in advance. Promo codes apply only as shown, have no cash value, and do not change the regular price after the promotion ends.

The Client must pay taxes LGD is required to collect. Outside costs may include domains, hosting, software, data, stock media, printing, postage, mailing lists, voice talent, music licenses, ad platforms, and media placement. The Client must approve these costs unless the Order already contains a budget or rate. Committed outside costs are normally nonrefundable.

4. Payment authorization, refunds, and cancellation

The Client authorizes LGD and its payment processor to store the selected payment method and charge amounts due under the Order, including recurring monthly fees, approved extra work, taxes, and approved outside costs. If payment fails, LGD may retry it, request another method, pause work, limit access to unpaid deliverables, or end service.

Setup fees, completed one-time work, ad spend, postage, printing, licenses, and committed outside costs are nonrefundable unless the Order or law says otherwise. Monthly cancellation stops future renewal but normally does not refund the current paid month.

Month to month: After the first paid month, monthly services renew one month at a time. The Client may cancel using the signup method, when available, or by clear written notice to LGD. Cancellation takes effect at the end of the current paid billing period. LGD must receive notice before the next charge is processed to avoid that charge.

5. Client responsibilities and permissions

The Client must give LGD accurate information, timely approvals, account access, files, brand rules, offers, prices, and required disclosures. The Client must make sure its claims, photos, logos, lists, recordings, testimonials, products, services, licenses, and business practices are lawful and may be used.

The Client authorizes LGD to access, create, connect, configure, and manage accounts reasonably needed for the services, including websites, domains, hosting, Google profiles, social pages, ad accounts, analytics, CRM, email, phone or messaging tools, and dashboards. LGD may publish or send content approved by the Client’s named contact. Revoking access may delay or stop service and does not remove payment duties for completed work.

6. Reporting, direct mail, AI, and third-party platforms

Dashboard and report data may be delayed, incomplete, sampled, estimated, or later corrected. It is a service tool, not an audit, accounting record, or promise of results.

For direct mail, the Client approves the final design, offer, quantity, audience, mailing class, budget, and schedule. Printing, postage, mailing lists, address cleaning, shipping, and special handling are outside costs unless included. Delivery dates are estimates, and LGD is not responsible for postal delays, returned mail, or list quality supplied by others.

LGD may use AI and automation to draft, edit, analyze, organize, schedule, report, answer routine requests, or run workflows. Not every automated step is reviewed before it runs. The Client must review important facts, prices, promises, professional statements, and final approvals, and should not send highly sensitive data unless LGD agrees in writing to handle it.

LGD does not control search engines, social networks, ad networks, hosting companies, payment processors, postal services, app stores, AI providers, telecom providers, or other third parties. LGD is not responsible for their outages, suspensions, rejections, data loss, rule changes, or pricing changes.

7. Ownership, licenses, and confidentiality

The Client keeps ownership of materials it provides and licenses LGD to use them as needed for the work. After full payment, the Client owns final custom deliverables that the Order clearly identifies as made for the Client, except LGD tools and third-party materials. LGD keeps its preexisting methods, templates, code, prompts, systems, reusable parts, raw files, working files, unused drafts, and production tools. Third-party materials remain under their own licenses.

Jingle and audio rights: After full payment, the Client may use the final approved jingle or audio ad for its own business marketing in the channels stated in the Order. Unless the Order says “exclusive assignment,” this is a nonexclusive, worldwide, continuing business-use license. Raw files, stems, source sessions, unused drafts, production methods, stock music, voice models or talent recordings, and third-party materials are not transferred. Broadcast, political, resale, sublicensing, sync, national campaign, paid-media, or other special rights must be written in the Order.

Each side will use reasonable care to protect the other’s nonpublic business information. After work is public, LGD may show the Client’s name, logo, and nonconfidential final work in its portfolio unless the Client opts out in writing.

8. No guarantees, liability, and indemnity

LGD promises reasonable business care but does not promise any number of leads, calls, sales, customers, reviews, rankings, views, clicks, mail responses, approvals, placements, savings, or revenue. Results depend on facts outside LGD’s control. LGD does not give legal, tax, accounting, medical, or other licensed professional advice.

To the fullest extent allowed by law, neither side is liable for indirect, special, incidental, punitive, or consequential damages, or for lost profit, revenue, data, goodwill, or business interruption. LGD’s total liability connected to this Agreement will not exceed fees paid for the affected service during the three months before the event causing the claim. Limits do not apply where law forbids them or to LGD’s fraud, willful misconduct, or gross negligence.

The Client will defend and protect LGD, its owners, workers, and contractors from third-party claims caused by Client materials or instructions; the Client’s products, services, offers, claims, lists, data, or practices; the Client’s breach; or the Client’s violation of law or another person’s rights. This does not cover LGD’s fraud, willful misconduct, or gross negligence.

9. Suspension, termination, disputes, and notices

LGD may pause or end service for nonpayment, unsafe or abusive conduct, unlawful or misleading content, platform risk, missing access or approvals, serious breach, or a threat to systems or people. When practical, LGD will give notice and a chance to fix the problem. Either side may end for serious breach not fixed within 10 days after written notice, unless the breach cannot be fixed or immediate action is reasonably needed.

Neither side is responsible for delay caused by events it could not reasonably control, including storms, hurricanes, floods, fires, war, labor or government action, internet or utility failure, cyberattack, major vendor outage, epidemic, or postal disruption.

The parties will first try in good faith to resolve disputes directly. If unresolved 30 days after written notice, either side may request nonbinding mediation in Palm Beach County, Florida, where LGD’s principal office is located. Florida law governs. Court cases must be filed in a court with jurisdiction in that county. Either side may seek urgent relief to protect accounts, confidential information, intellectual property, or systems.

Formal notices to LGD must be sent by email to localgrowthdepartment@gmail.com (or the address in the Order), with a copy by recognized delivery service or certified U.S. mail for breach, indemnity, or lawsuit notices to Local Growth Department, 10025 Boca Vue Dr, Apt 3-303, Boca Raton, FL 33428. Routine cancellation may use the signup method, when available, or LGD’s notice email. LGD can also be reached by phone at (728) 206-7451 for non-formal questions.

10. General terms, policies, and electronic acceptance

The parties are independent businesses. This Agreement does not create employment, a partnership, joint venture, franchise, or agency. If one term is unenforceable, the rest remains in effect. Headings are for convenience. Terms about payment, ownership, confidentiality, no guarantees, liability, indemnity, and disputes survive termination.

The Client acknowledges the Billing & Cancellation Policy and Privacy Policy provided at checkout. The accepted version is part of this Agreement.

A typed name, checked acceptance box, click on an “Agree” or payment button, or similar electronic step made with intent to accept counts as a signature. LGD may store the agreement version, date and time, Client name and business, Order, transaction ID, and IP or device data where lawful, and may provide an electronic copy.